Vodacom. Immoral and incorrigible company.

Item: Vodacom
Rating: 1
Author: Andrew M

So. I sign a contract with Vidacom last year (for two years). Now they advise me that they are putting their subscription rates up from 1st April 2022, which means that my monthly payment on my contract will be increasing. Immoral and incorrigible. Why bother taking out a contract when a company like Vodacom can just INCREASE costs at their own behest. Isnt this a breach of contract by Vodacom? The branch at Woodmead were also totally unhelpful....and they were the ones that dealt with my contract and upgrade.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Mar 2022, 14:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Mar 2022, 14:41

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Andrew M's updateReviewer Update

03 Mar 2022, 15:13

This is not a reply to my complaint. This is a cut and paste of the letter that was sent to me. Pathetic service as usual. If I could issue 0 stars I would. We are charged extra for lousy service.

Andrew M's update03 Mar 2022, 15:13

Reviewer Update

This is not a reply to my complaint. This is a cut and paste of the letter that was sent to me. Pathetic service as usual. If I could issue 0 stars I would. We are charged extra for lousy service.