Vodacom I'm tired!

Good day Vodacom,

I'm really tired of escalating in order for my matter to be attended. I did an upgrade for my number *** but cancelled the upgrade as I did not like the phones provided. I was told to call in 1st week of November as everything will be sorted. I called in last week and was told that in 72hrs my issue will be resolved. It is way past the 72hrs and I still cannot upgrade as the number still shows that a number was done. Can someone please assist

Kind regards,