1 reviews | Active since Mar 2018
Vodacom illtreatment
I have a problem with Vodacom since early February about them automatically subscribing me to the Vodacom games and their subscriptions. I've lost a lot of airtime. Everytime when I log a call they send me messages that I've been unsubscribed but they keep on taking my airtime and sending me messages that the subscriptions will be renewed soon. I don't know what to do anymore because I don't play games and I don't subscribe on this things. I've got proof of smses and reference numbers of the querries that i have logged with Vodacom the latest being ref 1- ********** ********** . Everytime they tell me that they are sorry it will never happen again but this thing doesn't stop. Right now I don't have airtime and im afraid to load airtime because its gonna be taken by Vodacom subscriptions. My problem is I can't stop utilising the number because I have a contract with Vodacom where I'm paying R797.33 can someone please come to my aid
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
