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Daniel M

1 reviews | Active since Mar 2018

27 Mar 2018, 21:53

Vodacom illtreatment

I have a problem with Vodacom since early February about them automatically subscribing me to the Vodacom games and their subscriptions. I've lost a lot of airtime. Everytime when I log a call they send me messages that I've been unsubscribed but they keep on taking my airtime and sending me messages that the subscriptions will be renewed soon. I don't know what to do anymore because I don't play games and I don't subscribe on this things. I've got proof of smses and reference numbers of the querries that i have logged with Vodacom the latest being ref 1- ********** ********** . Everytime they tell me that they are sorry it will never happen again but this thing doesn't stop. Right now I don't have airtime and im afraid to load airtime because its gonna be taken by Vodacom subscriptions. My problem is I can't stop utilising the number because I have a contract with Vodacom where I'm paying R797.33 can someone please come to my aid

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Replies (1)
Vodacom
Vodacom's reply28 Mar 2018, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team