LvdL
Louise van der Lith

1 reviews | Active since May 2017

08 May 2017, 09:52

Vodacom -Illegitimate billing

<p>Good day,</p> <p> </p> <p>I am on a VIP Contract with Vodacom. Since December 2016. I have never exceeded my account. This month I was informed that my data usage was additional R2400.00. They told me that I was informed by message, which I never received. I also instructed them in Dec that my account should not go over and locked approching the limit. This did not happen. I am very unhappy and I am not going to pay the R5000 for May and this is unacceptable.</p> <p> </p> <p>Regards,</p> <p>Louise vd Lith</p>

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Replies (1)
Vodacom
Vodacom's reply08 May 2017, 10:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team