Vodacom *******LY upgraded our account!

<p>In January 2016 it came to our attention that Vodacom *******LY upgraded (somewhere around March 2015) one of our top up data contracts to a Smart S contract. As I was using the internet we were paying out of data bundle rates since this upgrade took place without our knowledge. After phoning the call centre approximately 20 times between January 2016 and June 2016, we decided to visit Vodaworld Midrand since we could not get anything done through agents telephonically. At Vodaworld, the agent looked at our things and could finally issue us with a CREDIT NOTE on 3 July for account number I ********** -2. I have a copy of this. He took copies of our bank statements in order to verify our banking details so that money owed to us (R18756.37 as calculated by the agent at Vodaworld) could be transferred into our ABSA account. This was supposed to happen within 7 working days! Needless to say...it is now a year later and still no payment! Agents at the call centre keep cutting met off when I try to follow up. We are paying customers with 5-6 devices on our account. If this is the way that Vodacom treats loyal customers, I am not sure if I still want to support the company.</p>