DN
Dhesigan N

1 reviews | Active since Aug 2017

28 Feb 2018, 14:22

Vodacom *******ly taking airtime

For a while, I have noticed that my airtime won't last as long as it should. I contacted Vodacom customer care who informed me that I was subscribed to 5 different services which were taking a total of R55 Airtime PER A DAY!!! Vodacom did cancel my subscription, but however cannot help me with refunding my Airtime which should be well over R3000. Could even be R6000, I want my my money back and I don't know which route to go. I DIDNOT subscribe to ANY services and I do see this as more of a ******** matter as this becomes theft

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2018, 15:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team