1 reviews | Active since Jul 2011
Vodacom *******ly *****ing airtime
I heard via my partner about disappearing airtime and random charges on Vodacom who heard about it on the radio and something to do with a WASP ****. Apparently there is also a class action lawsuit in process as this problem is significant.
He looked into his bill and noted R9 a day was going off his account for activity labeled "Content - Vodafone live!". Therefore I also look at my itemised bill and noted R4 a day was going off also for "Content - Vodafone live!". We both have never subscribed to any services, no ringtones or anything. I called the call centre and they note that there are no extra subscriptions services attached to my profile and they do not know what it is. I have requested my complaint be escalated as soon as possible. I have lost in excess of R100 this last month and I have no idea for how long this has been happening as I have to pay R10 per 30 day statement!
I demand a full refund as soon as possible. After which I will cancel my contract and move to another provider.
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team