Vodacom *******ly refusing to cancel contract

My name is Andre Nel. I have had a contract with Vodacom for more than 20 years, it was the 400th contract they ever signed. I have decided to cancel my contract with them due to the **** POOR service that I have been receiving from them and it is only getting worse. I have a couple of months left on my contract but I am so upset that I have decided to pay whatever I owe them just to get them out of my life.

I have made repeated phone calls to their cancellation department, 5 today only, and it is the same **** POOR service. Their consultants seem not to want to work or they are operating under instruction to make cancellation of a contract the worst experience any customer could go through. During the first call I was told that I needed to speak to accounts, I was transferred to accounts only to get a message that the call centre is not available at this time, this is at 14:05 in the afternoon. Then I called and had the call but by a consultant during validation of my ID. Third call the call was cut before getting to cancellations. Fourth call, the consultant wanted my contract number which I could not supply as I was calling from bluetooth in my car, then they said that the address that I confirmed was incorrect and although I explained that I could have supp**** several addresses and that I had moved 5 times in the last few years she still refused to assist.

This is why I am cancelling my contract. The level of service is gross, it makes me sick to my stomach that a company like Vodacom is happy with these employees. If they worked for me every single one of them will stand before a disciplinary committee and would probably be dismissed. But as I said, I believe this monopoly can do whatever they want and that their staff are operating on their instructions. This is sic****! I want to cancel this contract TODAY!!!! I DO NOT WANT TO DO BUSINESS WITH VODACOM EVER AGAIN!!! PLEASE CAN SOMEONE CONTACT ME IN ORDER FOR ME TO CANCEL THIS USELESS, OVERPRICED "POS" PHONE CONTRACT!!! I am sick of you, I am sick of your useless staff, I am sick of the lack of service, I am sick of listening to 200 voice prompts when I call. PLEASE CANCEL IT IMMEDIATELY. I will pay whatever I owe you, I want this **** out of my life!