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SVDL
Shirley Van Der Linde

1 reviews | Active since Nov 2017

23 Apr 2019, 12:11

Vodacom *******ly increases subscription

Vodacom has increased my monthly subscription in middle of contract stating it is due to inflation Meanwhile they are offering same contract as a new deal for almost half the price

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Replies (3)
Vodacom
Vodacom's reply23 Apr 2019, 12:17
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
SVDL
Shirley Van Der Linde's update23 Apr 2019, 12:29
Reviewer Update
I am waiting. Please stop using your terms and conditions as an excuse It hasn't got a clause stating subscriptions will increase at Vodacom discretion Who is going to sign a 2 year contract if Vodacom can up the subscription at any time? I have been with Vodacom for over 15 years and this has never happened before. I believe there is something fishy going on. Please explain how my R329 contract can increase to R349 and exact same contract available for R199 per month
SVDL
Shirley Van Der Linde's update23 Apr 2019, 14:31
Reviewer Update
Vodacom Why then offer the same contract to new subscribers for R199 a month and charge me R349 by increasing it What exactly are you accomplishing except to make your loyal Subscriber mad and want to change providers