VODACOM *******LY DEBITING MONEY FROM MY ACCOUNT

I used Vodacom's online platform to order my upgrade and specifically selected NOT to get insurance along with it, as I was due to leave the country (which would render Vodacom's insurance useless according to their terms and conditions). My upgrade came and I was suddenly being charged for insurance. I spent nearly an hour on the phone trying to get hold of someone who could help me - experienced being put down on and passed around in circles from department to department with everyone I spoke to insisting they weren't the one who could help but they'll connect me to the right people. Unbelievably horrible experience on its own. Someone EVENTUALLY helped me, however, and ASSURED me I would no longer be charged for the INSURANCE I DID NOT ORDER. I am now in another country and recently logged on to Vodacom's site to see if I can change my debit order, only to find that ALL THIS TIME I HAVE BEEN PAYING FOR INSURANCE I DID NOT ORDER - the insurance I was TOLD I would NOT be paying for!!! Vodacom has been *****ing money from me for months. For insurance that does not even apply to my handset!! This is beyond unbelievable - it's ********.