LB
Lizeth B
1 reviews | Active since Apr 2017
27 Jan 2020, 09:46
Vodacom *******ly charging me R260 /mnth for "content services"
I have taken a 2 yr contact with Vodacom. During 2018 i was not charged "contant services" and suddenly for the entire 2019 was charhe around R260 for "content services" EACH M9NTH. I have no idea what it is for and i never agreed to this. Very unhappy about this, not sure that i will renew my contract. It seems it doesn't matter which cellphone company you join, in some way they will find a way to ripp you you off!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Jan 2020, 10:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2020, 10:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Lizeth B's updateReviewer Update
04 Feb 2020, 13:02I am pleased to announce that Vodacom is currently assisting me in sorting this out, it seems I will get a full refund for the "content services" charges and also assisting in sorting out my invoices to be sent to me by email every month
LB
Lizeth B's update04 Feb 2020, 13:02
Reviewer Update
I am pleased to announce that Vodacom is currently assisting me in sorting this out, it seems I will get a full refund for the "content services" charges and also assisting in sorting out my invoices to be sent to me by email every month