Vodacom *******ly charged me for a "Xfitness" service I did not subscribe to.

Item: Vodacom
Rating: 1
Author: Gideon van der Linde

Vodacom charged me *******ly for 4 months for a Xfitness service I did not subscribe to. It took me about 2 hours to find out where the money went to and what the service was as the only line item on my monthly bill was: "Vodacom Add to Bill - Other"

What the hell Vodacom, please give me my money back.

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Replies (1)

Vodacom's replyOfficial

01 Jul 2020, 06:54

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Jul 2020, 06:54

Official