Vodacom *******ly Cancelled Lines with NO MANDATE from Account Holder

I have had the most shocking experience ever... from that of a Consumer point of view. I have been a Vodacom customer for more than ten years and started with a small contract originally and managed my contract accordingly and here and there added a line or two for data purposes over the years and never had a problem.

The past few months have been terrible, as Customer Care agents allowed my husband, who was not the account holder of the Vodacom lines to Cancel these contracts, which was done *******ly as it was without Mandate from myself.

I have service references and every time these agents contact me, they cannot help me, they have no access to refer my case to higher authority. I now sit with a billing account that I have never had in my life and no one is prepared to assist me.

I have been advised by a Consumer Attorney to submit a complaint on Hello Peter as well as contact ICASA, as this matter should be disputed due to the above stated action.

I shall dispute this matter as advised with ICASA.

Hope someone out there who has had the same experience can learn from the advice I have been given. Service and Consumer rights are serious and need to be adhered to in South Africa, people should not settle for less.

Thank you