EL
Ettienne L

1 reviews | Active since Feb 2013

18 Jun 2018, 09:25

Vodacom *******ly billing me once again.

I have been billed by vodacom for entertainment services on my account from opratel nowmista and vodacom was billing me for entertainment services again after more than a month of struggling with them they credit my account and removed all services. I even send an sms to 31050 'STOP ALL' and they respond to me saying i'm not subscribed to any WASP services. I do know that vodacom entertainment services and wasp service arre not the same. Which comes back who activates this services on my account. Now all of a sudden i have entertainment services active again on my account, they say it is because i click on popups from webpages on my device. I do not click popups i do not reply to sms's i do not reply to spam sms's i do not know, and after this happened i am more vigilant on what im doing and i know for a fact that i did not sing or subscribed to any services. Vodacom can also not provide me with proof that i did.... if you are billing me from a certain period surely you should be able to provide me with proof that i signed/subscribed to something. This is really getting annoying!

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Replies (1)
Vodacom
Vodacom's reply18 Jun 2018, 10:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team