1 reviews | Active since Feb 2013
Vodacom *******ly billing me once again.
I have been billed by vodacom for entertainment services on my account from opratel nowmista and vodacom was billing me for entertainment services again after more than a month of struggling with them they credit my account and removed all services. I even send an sms to 31050 'STOP ALL' and they respond to me saying i'm not subscribed to any WASP services. I do know that vodacom entertainment services and wasp service arre not the same. Which comes back who activates this services on my account. Now all of a sudden i have entertainment services active again on my account, they say it is because i click on popups from webpages on my device. I do not click popups i do not reply to sms's i do not reply to spam sms's i do not know, and after this happened i am more vigilant on what im doing and i know for a fact that i did not sing or subscribed to any services. Vodacom can also not provide me with proof that i did.... if you are billing me from a certain period surely you should be able to provide me with proof that i signed/subscribed to something. This is really getting annoying!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
