LB
Landi B
1 reviews | Active since Nov 2016
15 Dec 2022, 14:59
Vodacom ******* upgrades
We have three lines with Vodacom which expired...they charged us insurance on them. I at last managed to get the Insurance cancelled so November we received a Zero bill. Then what a surprise December we receive a bill for each of these lines of R539.72 each for 20GB 24 month contract for which NOBODY signed.....how can Vodacom do this????? I have tried contacting them without any success. I managed through an agent to get them cancelled but only from Jan 2023 - I have not signed for these contract why must I pay or cancel them!!!!!!
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Replies (5)
Vodacom's replyOfficial
16 Dec 2022, 08:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Dec 2022, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2022, 13:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2022, 13:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
LB
Landi B's updateReviewer Update
27 Dec 2022, 16:24Our offices is closed and will re-open 3 January 2023 I am not going to try TI am not going to try to call that number I have tried it numerous times without any success. Landi Bierman did not receive any mail I just checked now. Vodacom must please via email explain to me why they now all of a sudden added new data bundles on lines that have been cancelled and the contracts expired!!! I have tried emails phone calls nothing!!!
LB
Landi B's update27 Dec 2022, 16:24
Reviewer Update
Our offices is closed and will re-open 3 January 2023 I am not going to try TI am not going to try to call that number I have tried it numerous times without any success. Landi Bierman did not receive any mail I just checked now. Vodacom must please via email explain to me why they now all of a sudden added new data bundles on lines that have been cancelled and the contracts expired!!! I have tried emails phone calls nothing!!!
LB
Landi B's updateReviewer Update
10 Jan 2023, 11:36I have still heard nothing from Vodacom!
LB
Landi B's update10 Jan 2023, 11:36
Reviewer Update
I have still heard nothing from Vodacom!
LB
Landi B's updateReviewer Update
03 Feb 2023, 10:44Now they have handed me over to attorneys for upgrades that I did not do. I am still waiting for the signed contracts.
LB
Landi B's update03 Feb 2023, 10:44
Reviewer Update
Now they have handed me over to attorneys for upgrades that I did not do. I am still waiting for the signed contracts.