FL
Fang L
1 reviews | Active since Sept 2015
04 Feb 2019, 11:14
Vodacom ******* subscriptions
I recently cancelled my contract on the expiry date and the line was changed to prepaid. On the first day that the number became prepaid, I get a message saying "Your R3 10MB Data refill bundle, valid for 3 days has been allocated. To Purchase more data dial *135# or by using our APP. T&C's apply. Dial *135*6# to opt out." So firstly I DID NOT subscribe to this, secondly after they ALREADY deducted (without my permission) the money I dialled *135*6# to opt out and received a sms saying that they will send a sms to me once the service has been deactived. Till now 6 days later still nothing. I got another message today saying that they are deducting another R3 for the service! How can vodacom sign you up for a service without your permission and bearing in mind its a VODACOM subscription, not some 3rd party company.
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Vodacom's replyOfficial
04 Feb 2019, 11:44 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2019, 11:44
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
FL
Fang L's updateReviewer Update
07 Feb 2019, 12:329 days later and problem still exists and today got another message deducting another R3 for the subscription I did not subscribe to. Contacted Vodacom on Monday 4th of February and they said I should get feedback within 24hours , still no feedback. Does this mean that Vodacom will just keep deducting R3 off every 3 days?
FL
Fang L's update07 Feb 2019, 12:32
Reviewer Update
9 days later and problem still exists and today got another message deducting another R3 for the subscription I did not subscribe to. Contacted Vodacom on Monday 4th of February and they said I should get feedback within 24hours , still no feedback. Does this mean that Vodacom will just keep deducting R3 off every 3 days?