HA
Hannes A

1 reviews | Active since Dec 2017

19 Dec 2017, 19:54

Vodacom ******* sim swops

Vodacom... what an absolutely useless organization... they allow ********** telephonic sim swops on my 3 data accounts, and now their ***** dept (which not even their customer care dept can phone-email only) is clearly on early Christmas leave, leaving me having to foot a bill of R12 000 worth of ********** transactions... really special... can’t wait to close all my accounts in the New Year... my upgrade will be to move to another network...

0
Replies (4)
Vodacom
Vodacom's reply20 Dec 2017, 06:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Dec 2017, 09:51
Official

Good day Hannes,

As per our recent interaction,

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,

HA
Hannes A's update20 Dec 2017, 10:03
Reviewer Update
Thanks Shad. Trust that we will find a resolve for this matter asap.
HA
Hannes A's update21 Dec 2017, 15:32
Reviewer Update
No feedback or contact from ***** dept... still waiting...