ZZ
Zweli Z
1 reviews | Active since May 2020
18 May 2020, 18:30
Vodacom ******* deduction
Ref WIFI *** Contract Cover Insurance R6.99
I went to Vodacom Thavhani Mall to upgrade my WiFi the consultant said the Contract Cover Insurance is compulsory and I refused he then said he will cancel it
To my surprise it is still not cancel
Please cancel and refund me
Zweli Zulu ***
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Replies (2)
Vodacom's replyOfficial
19 May 2020, 09:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 May 2020, 09:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 May 2020, 12:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply21 May 2020, 12:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,