1 reviews | Active since Dec 2016
Vodacom ******* deducting my money
I have been a loyal customer of Vodacom for over 15 years. I have two matters that i wanna put to the attention of Vodacom management about the unfair treatment and bad service i am experiencing from the company.
1. I have been billed for a funeral cover that I have never joined or requested for and every time I ask for cancellation and refund I am always been taken from pillar to post yet every month I am billed for something i don't know.
2. I have recently been afforded a new upgrade on my contract I specifically requested a P40 Hauwei Pro, but was given a P40 lite. Worse i saw that you have already billed me the device i ddnt request. I have on several occasions since it was delivered to me last week Friday calling your courier company and your offies all in vain. How do you expect me to pay for something I am not using. when i ask for your warehouse address in order to return it myself i am told i must just wait. Now i am waiting but there is no progress and i am now realising that if the 14 days period could lapse you will be telling me that i have agreed to it. please tell your people to collect your devince and bring me the correct one, and i should be charged for the device i am not using.
i will appreciate if the following could be made ASAP - refund all my money of the funeral cover in my bank account, that you are debiting every month - rectify my upgrade for a better phone and ensure that my February bill doesn't include that device since i have not yet used it.
if i don't get a response i will be left with no option to contact the services of my lawyers or the office of the Ombudsman for assistance, because what you are doing is ******** and **********.
Hoping to hear from you
Mr. Moraswi Molepo *** *** or *** Regards
Mr Moraswi Molepo
I need to indicate that Vodacom have persisted with their arrogance especially when it relates to me getting a new handset. Vodacom has not only violated my rights as stipulated in the National Credit Act, qouted as " Cooling Period" In terms of National Credit Act No. 34 of 2005 (NCA), a Cooling-off period is the right to cancel or rescind an Agreement without having to provide reasons. If a Party to an Agreement makes use of this right, he/she does not commit a breach of the Agreement. A lady called from Vodacom to tell them that they cannot exchange my phone because I signed for it. I explained that I requested an exchange a day after it has arrived, which is within the cooling period as stipulated by the act. she persisted and I referred her to their so-called records, she then found out that I was correct, then she hang the phone.
I need to mention I was very disappointed in the level of professionalism less little knowledge of legislation by your call center agents, who are very quick to conclude wrongly without checking their facts first.
When i thought i was all over, i received an sms stating that vodacom has made their decision on the matter, and that they will not exchange despite being in violation of the legislation.
This is typical arrogance of service provider that supposed to lead by example, to behave with such contempt and arrogance,
i expect Vodacom to cancel the device, and that i am not billed at the end of the month for the device, and secondly will be expecting to get a rof the funeral policy you continue billing without my consent.
can someone who is a professional from vodacom to call me and give me something constructive.
I need to indicate that Vodacom have persisted with their arrogance especially when it relates to me getting a new handset. Vodacom has not only violated my rights as stipulated in the National Credit Act, qouted as " Cooling Period" In terms of National Credit Act No. 34 of 2005 (NCA), a Cooling-off period is the right to cancel or rescind an Agreement without having to provide reasons. If a Party to an Agreement makes use of this right, he/she does not commit a breach of the Agreement. A lady called from Vodacom to tell them that they cannot exchange my phone because I signed for it. I explained that I requested an exchange a day after it has arrived, which is within the cooling period as stipulated by the act. she persisted and I referred her to their so-called records, she then found out that I was correct, then she hang the phone.
I need to mention I was very disappointed in the level of professionalism less little knowledge of legislation by your call center agents, who are very quick to conclude wrongly without checking their facts first.
When i thought i was all over, i received an sms stating that vodacom has made their decision on the matter, and that they will not exchange despite being in violation of the legislation.
This is typical arrogance of service provider that supposed to lead by example, to behave with such contempt and arrogance,
i expect Vodacom to cancel the device, and that i am not billed at the end of the month for the device, and secondly will be expecting to get a rof the funeral policy you continue billing without my consent.
can someone who is a professional from vodacom to call me and give me something constructive.
I was promised my refund for the ******* deduction on the funeral cover i didn't join by 01 March 2021, to date nothing has been refunded. including deductions that are currently being made on my bank relating to upgrade whilst i have returned the device, Huawei P40 Lite) still waiting for P40 Pro, as promised.
Vodacom continue not to fulfil its promises but yet they charge absorbent money for services i didn't request.
May i kindly get my refund and new device as part of my package for upgrade
regards
I was promised my refund for the ******* deduction on the funeral cover i didn't join by 01 March 2021, to date nothing has been refunded. including deductions that are currently being made on my bank relating to upgrade whilst i have returned the device, Huawei P40 Lite) still waiting for P40 Pro, as promised.
Vodacom continue not to fulfil its promises but yet they charge absorbent money for services i didn't request.
May i kindly get my refund and new device as part of my package for upgrade
regards