Vodacom ******* Data purchases

On The 30 November 2019, I received my debit order for my Vodacom account, which appeared to be billed incorrectly at R7 791.00. My account for three contracts only amounts to R767.00

I of course immediately attempted to reach their support staff on their contact details, but to avail. I then proceeded to visit closest Vodacom shop in Cavendish to address the matter on site, but was referred to the support staff on line and spent my entire Saturday morning disputing this excessive billing with no positive outcome.

It appears that Data was purchased (not by any of my contract sim cards) and billed to my account. In fact, that morning as i was driving to Vodacom, i received a number of sms's for data bundle purchased, which ranged from 6gb - 30gb. Again confirming that these data purchases was done *******ly. Its obvious that an ******* sim swop occur which directs it to be internal. What was even more distressing is that the support staff admitted that the sim in question changes cellphones to four different cellphones and none of it refers to any of my cellphone brand.

Continuous follow ups with the branch in question, resulted in no positive feedback other than its been addressed and escalated.

I of course can not afford to be ********** for the amount of R7000.00 and had no alternative but to reverse the debit order, whilst their investigation is on going.

Again, continuous request for the actual account and correct account was not forthcoming.