Vodacom ******* Contracts

Good day to whom this may concern,

Please note that my Vodacom cellular service have been suspended due to non-payment, this because my contract with Vodacom has come to an end on 1 June 2021 (account payments up to date with the last payment made end of May 2021) where I have contacted Vodacom on several occasions in requesting permanent cancellation & switching over to pre-paid service instead on the due date of 1 June 2021.

Obviously, this never happened otherwise I would not be writing you this complaint. My first communications with Vodacom in requesting cancellation was during January 2021 when Vodacom advised that my account is due for an upgrade, again during February and again during April and finally during June where every time the relevant Vodacom consultants advised that they have loaded my request and will ensure my account is changed over to Pre-paid as per my request, somehow, I now believe this was all just a bunch of bull from Vodacom when looking at all the other similar reviews also for account cancellation issues.

During July as well as August and now September 2021 again I had to call Vodacom to request the very same thing where now Vodacom comes with the excuse that my account seems to be in arrears. This is because my account / contract ended on 1 June 2021!!! So why do I need to pay for a service which have been cancelled and a service that had expired due to the 24-month contract having then come to an end? HOW CAN VODACOM SAY MY ACCOUNT IS IN ARREARS IF THE ACCOUNT HAD EXPIRED???

If Vodacom had done what have been requested from my side on several occasions,, then I believe there would not have been an indication of an account in arrears!! Nobody gave Vodacom the authority to extend my account / contract at any point in time, thus, how can Vodacom just assume and bill me for a service I'm struggling to cancel for over 9 months now?? (A contract which have expired!!) What does it take to cancel my contract which have expired on 1 June 2021 with Vodacom??????

Now I cannot make any calls etc. due to my number being suspended, this because someone at Vodacom thought it would be a good idea to ignore a client's request to switch to Pre-paid and a good idea to just carry on with an expired contract where no permission was granted from the account holder / lapsed account that is.

I therefore demand that my account be changed over to pre-paid and that the said amount be cleared from my name due to a mistake from Vodacom in that having neglected to cancel / stop an account which have come to an end on 1 June 2021. I do not owe Vodacom anything nor will I pay any said arrears amount as my contract ended on 1 June 2021 and therefore request that the error on Vodacom's side be corrected as soon as possible.

Please respond by confirming receipt of this letter as well as confirmation of restoring my cellular account / pre-paid account.