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Jackie S

1 reviews | Active since Nov 2021

10 Nov 2021, 13:01

Vodacom ******* contract renewal

My name is Jacky.I didn't lnow that when I was taking or singing a cellphone with Vodacom I was actually applying for death sentence.I hane been trying to cancel my contract from Sept 2021.They will advise me and bribe me to take another one.I continued declining their offer until they decided to renew my contract for another 2ye*****very time I phone to inform them that I never gave permission for my contract to be renewed.For them to activate my contract without my consent os a Big no.I usually go to the vodacom shops myself if I need to get a new contract.The guys who phone us are illdesciplined and need to be dealt with.Vodacom pls deal with your call center agencies they are failing you.That's why we opt for other networks.

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2021, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team