1 reviews | Active since Feb 2011
<p>On 19 January my dad noticed a deduction from his bank. He phoned your call centre and was informed by Justin that he took out a contract at Canival Mall in Brakpan on 9 January. He informed that he does not live in Brakpan but in Cape Town and that we were traveling from PE to Cape Town on the day in question. He was then asked to obtain a sworn affidavit and submit and that Vidacom will investigate but continue to deduct until proven he did not take it out. So, are you desperate for contracts? Vodacom needs to proof... where is the RICA proof? Did you getbproof of address? Where is his signature and maybe you need to investigate the staff member who shared our banking details with a ********! Stop this contract immediately while you investigate at yourvown cost. We have since sending the affidavit to the email address givem received calls from Tania, Sebastian, Wendy, Phindile to name a few. Your autimated email requires us to submit a contract nr. Where do I get that if I did not take out the contract. Sort your mess out or I will contact the ombud and ICASA. Ref 0152-2YA1</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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