MA
Maria A

1 reviews | Active since Jul 2019

26 Nov 2019, 05:31

Vodacom ******* charges

I have been a client of Vodacom for over ten years. What I would like to bring to the public's attention is to look at your detailed statements from them because there are hidden charges on your accounts. Namely gaming that you never ever subscribed to. I have checked on my account and saw that I was charged money for gaming I never subscribed to. The buck gets passed backwards and forwards between a company called Wasp and Vodacom. I asked Vodacom to stop the charges to my account because at no time did I sign up for gaming and that they should prove to me where I signed up for gaming. A list was sent to Wasp but they said it was not theirs. Money taken off my account varied from R38.00 to R280 per month. Vodacom agreed to give me a refund from July which totalled R380.. I asked them to do a two year review of my account because the months that I asked them to stop doing these debits they have not refunded me. My question to Vodacom is this ? If you are taking money off the innocent public who are unaware of these charges how many millions are you making over and above in my opinion *******ly ?

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Replies (1)
Vodacom
Vodacom's reply26 Nov 2019, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team