Vodacom ******* Billing, Refusal to escalate to a supervisor

<p>Ref ***</p> <p>You repeatedly demanded payment of an amount of R376,01 stating this was in arrears with no invoice explaining this. I had to repeatedly request an Invoice .</p> <p>When you did eventually send an invoice, you had billed me *******LY for screen insurance that I did not agree to pay for.</p> <p>I asked for an explanation of this bill including detail of the actual dates this bill was for repeatedly.</p> <p>You failed to do this!!</p> <p>I then repeatedly asked for an escalation to a Customer service supervisor repeatedly .(ICASA + Consumer Protection Council)</p> <p>YOu failed to do this!</p> <p>You send an email saying that you will credit my account for an amount but refuse to answer my other questions</p> <p>I receive no updated invoice!</p> <p>TODAY YOU SEND REPEATED TEXT MESSAGES DEMANDING PAYMENT FOR AN AMOUNT THAT INCLUDES THE ITEMS /AMOUNTS YOU HAVE BILLED ME *******LY FOR!!!</p> <p> </p> <p>I WANT AN INVOICE DETAILING WHAT YOU ARE BILLING ME FOR AND THE ACTUAL DATES YOU ARE BILLING ME FOR</p> <p>THIS IS MY LEGAL RIGHT AS A CONSUMER AND YOUR CONTRACTUAL OBLIGATION!</p> <p> </p> <p> WHY ARE YOU REFUSING TO ESCALATE THIS TO MANAGEMENT !!!!<br /><br />VODACOM YOU ARE A BUNCH OF ******* !!!</p> <p> </p> <p> </p> <p> </p> <p> </p>