1 reviews | Active since Apr 2017

11 Jun 2018, 16:31

Vodacom ******* Billing for Vodacom Live Services

As with many other cases I saw now, Vodacom has been billing me +-R450 per month for Vodacom Vodafone Live Services under the billing name Andro Games and Vodafone L p-squarem-hunkydory - ..... type services.

This is in strict contravention with any mobile billing or WASPA rules and is auto-subscription for services that I have never opted in for.

Their first reaction was to blame another WASP for services that I used to have there when testing, but was on the billing exlusion list so cant be billed. Once I reverted back to Vodacom they said, oh sorry, yes they can see other services billed by themselves and had to escalate the matter internally. I dont expect a resolution, a refund or proof of opt-in through their normal channel as they have no incentive to help someone not going the extreme route.

I have logged a WASPA complaint and am logging this issue here. I will also be cancelling my contract with these ******* as well as laying a complaint of theft through legal channels.

For now, I immediately need the following from Vodacom if anyone of them are looking at these reviews:

1. Proof of optin 2. Confirmation and proof that I will not be billed for these services again and that these services have been cancelled. 3. A full and immediate refund of however many thousands of Rands have been *******ly billed so far.

Absolutely outrageous, even for someone who use to work in this industry and knows how things get done in this space.

0
Replies (4)
Vodacom
Vodacom's reply11 Jun 2018, 17:06
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jun 2018, 12:14
Official

Good Day Wilhelm

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

CJ

's update13 Jun 2018, 12:19
Reviewer Update
Hi Craig I received the call from you yesterday, but not the confirmation that the refund has been processed and completed or the email you said you would send. Could you please confirm those with me or give me a call.
's update13 Jun 2018, 12:26
Reviewer Update
Thanks, received the email. Will check if the credit goes through and action. Appreciate the help thus far.