Vodacom ******* billing

Vodacom, we have many contracts with you. Why do we have to fight? One of our contracts, keeps getting a "Video Play" service fee added per month, for an amount of R155.08. The user did not subscribe to it. You remove it, and then a few weeks later, it comes back again. I need this removed, and the funds reimbursed. I am sick and tired of phoning and emailing for this. And please do not allow this service to ever be added again. Please contact me so I can provide you with the cell phone number, I do not want to publish it on a public forum.