1 reviews | Active since Aug 2016

24 May 2017, 19:18

VODACOM ******* 3rd PARTY SUBSCRIPTIONS

<p>A year ago we had the same **** as this. I requested that you, Vodacom, stop or cancel the SMS service on my data bundle. You, Vodacom did not! You keep claiming that the services like "subscribed to Lekkermobil" is 3rd party services and out of your control. It is out of my control too.</p> <p>I DO NOT USE THIS SMS SERVICE!!! You, VODACOM, is using this service. The proof is in the smsses below. Thus the subscrition " subscribed to Lekkermobil" is for your account.</p> <p>I DO NOT USE THIS SMS SERVICE!!! I DO NOT WANT IT!!!</p> <p>I have now stopped paying this account and all other associated accounts.</p> <p><br />Vodacom needs to CANCEL this sms service on my data bundle and pay me back the R7 per day for 7 months, about 210 days X R7 = R1470.00</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply25 May 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Jun 2017, 11:37
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart

Best regards,