Vodacom Ill-treating clients and de*****ing poor people

Vodacom called me and offered a device and unfortunately it was not working I then went back to them after 3 days to indicate that I no longer require the device they can come and collect it. Lindiwe who was helping me informed that they can only collect it after 2 to 3 days from the days i called and i informed her that i will not be available coz i needed to be in KZN and she said i can drop off the device in Newcastle vodashop and arrangements were made upon arriving there i was treated like a ***** the store manager ill-treated me. Fastforward the device was collected from me on 03 Oct 2022 i then received a sms informing me that the device is with Vodacom. On the 18 Oct 2022 I got SMS indicating how much was going to be debited from my account and I realised that I was debited for the device that I no longer have, and I never used. I called to enquire no one could give me a clear answer.

Transferred to a manager to sort out my issue and from the conversation he had no idea how to resolve my matter and I assume to dismiss me he indicated that he was going to escalate the matter and copy me on the email of which there was no email sent to me to follow up on the progress. I request the RCA for the incident they so called manger had no idea what I was talking about

Today 03/11/2022 I phoned again to follow up and I find out that they have credited the funds to the November without my consent. M biggest question is who gave them the right to action it in that way. I feel Vodacom is ill-treating clients and they are getting away with it.

I am still waiting for Isaacs Lindiwe's manger to give me a call back of which it is more than 2 months still nothing.......