Vodacom ignoring serious and legitimate complaint!

I have sent this to Vodacom on Facebook and Twitter and have been ignored!<br> <br> I bought an iPhone 6 from your Nicolway branch on the 14th of February 2015. <br> <br> 2 months ago I sent my iPhone 6 in for software issues, they sent it back a few days later saying they restored the software which was useless and didn't fix my issues, I then sent it back in and had it escalated to the advanced repair centre. They called me 2 weeks later and told me that the screen is cracked and it's going to cost me I think the number was about R5500. I told them that was ******** because there was nothing wrong with the screen and then tried to escalate many more times and got nowhere. On Friday last week I got a call from the Nicolway Store Manager (Happy) trying to get the details of what happened, I went to see him yesterday and he called the ARC and they said basically they can't do anything because of the cracked screen. <br> On the damage report that one of the employees did prior to sending my phone in for repairs it clearly states that there are drop marks on the back and a couple of scratches. Nowhere does the report say anything about a cracked screen. My phone still doesn't work!