Vodacom ignoring National consumer Council Consultant communications

I took a HP Pavilion 15 on contract. (Approximately a year ago) Almost immediately I had issues with the device especially with the devices battery life but not limited to. (Being less that 50% of specification). The package has Platinum Warranty (herby called PW) which turns out to be a repair company's name. PW even recommended that the device be replaced. I received a device with a total of 6month HP warranty as apposed to 12 months from transaction date. Smacks of second hand device. I asked Vodacom and PW and they skirt around the question and do not answer yes or no. So I am left believing without proof to contrary that the replaced device is second hand. Vodacom on hellopeter states its a HP issue. NCC states Vodacom have a contract with me. It is their issue. Further the device is also faulty - the battery life is on a good day without much use 50% of specification. I reported the matter to the National Consumer Commission (NCC) on Wednesday 28 August 2024 at 8:27. I have followed up with NCC consultant and they have informed on 07 March 2025 at 15:08 that:

Good day Kindly note that I have not received a response however the matter will be escalated to a senior coordinator who will try to engage with the supplier.

Shocking Vodacom - I have been a loyal client for over 3 decades. Ignoring me. And now ignoring the NCC. This is Gross negligence!