Vodacom ignoring my emails

Hi

This is probably the 4th review I am doing, multiple calls/multiple emails/multiple facebook posts/multiple social media call centre agents I spoke with and no feedback after the call and also more than 30 working days?

What is going on? I am still waiting on my refund and an update? How are you ignoring someone you randomly deducted money from?

When are we getting the matter sorted. Post is regarding amounts deducted from my bank account and not being a client of this service provider