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Philip M
1 reviews | Active since Mar 2011
05 Jan 2021, 13:39
Vodacom ignoring me for 43 straight days
You can get the full story by going to "the vodacom chronicles" in Hello Peter. This is day 43 of trying to get Vodacom to assist. They have conveniently solved half the problem and left the other half as is - while posting on Hello Peter that it's been resolved - Vodacom will say whatever makes them look good without actually doing it...My advise remains to learn from me and go to another provider. Don't get stuck in being ignored for 43 days! Vodacom even blocks your number - they never call you back and if you have to follow up daily, they block your number to their call centre. DON'T SUBSCRIBE WITH VODACOM!
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Vodacom's replyOfficial
05 Jan 2021, 14:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2021, 14:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Philip M's updateReviewer Update
05 Jan 2021, 17:01Vodacom's private reply says they've addressed the issue. Vodacom, you only gave feedback on the data contract that needed cancellation - that was half he problem. What about the issues on the other 2 contracts?? You're not resolving the full issue. Tomorrow is day 44....
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Philip M's update05 Jan 2021, 17:01
Reviewer Update
Vodacom's private reply says they've addressed the issue. Vodacom, you only gave feedback on the data contract that needed cancellation - that was half he problem. What about the issues on the other 2 contracts?? You're not resolving the full issue. Tomorrow is day 44....