Vodacom Ignoring *****

On 18 Dec'15, I got surprise when I received a sms indicating that Vodacom had helped itself to R296 of my hard earned money. This was a shock as I don't have a contract with Vodacom thus Vodacom has no business raiding my Bank account.<br> After spending a significant amount of time being transferred around your call centre, I eventually spoke to 2 people (Mongezi & Mpho) who confirmed that someone opened a contract using my Identity with the cell number ***. They said I should send an affidavit and signed ID to [Email Removed] to get this sorted. <br> I did this & sent the required documents on the very same Friday 18 December <br> Instead of Vodacom keeping their word & doing what they promised, they instead decided to ***** more money from me (R396) on the 5th of Jan'16. I called the call centre once again and Mandy told me that there was no record of anything being done to rectify the ********** contracts and debit orders. She took more details and indicated that I'll have feedback within 24 hours (Ref no for the call : S3-GJD22-292i8) but it's been over 3 days now and still no feedback. Is Vodacom waiting for month end so that they can ***** more money from me?<br>