WD
Wayde D
1 reviews | Active since Sept 2019
30 Sept 2019, 16:59
Vodacom ignoring contract cancellations!
I've payed my last outstanding amount of R250 for my contract that finishes next month to finally end Vodacom with its ridiculous prices. I've been trying to get through to the Vodacom cancellations department for a whole week to discontinue my 24 month iPhone 6 contract. Not once did any of the cancellation consultants pick up or respond.
I've been a loyal customer and user of the Vodacom network despite having many issues. I've also now read reviews of clients having the same issue to discontinue their contracts but kept on getting billed and ignored.
Please can someone read this and help sort this issue out before it becomes an unnecessary problem.
Cellphone contract number: I***
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Oct 2019, 07:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2019, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
WD
Wayde D's updateReviewer Update
06 Oct 2019, 17:46Are you kidding me??? You actually debited my account? Still no answer this week again to talk to a consultant? Now you're saying I need to await a phone call? ***?? You have one ****ing job, assist your clients when they require assistance. Don't send a preset reply email if you're not even reading real concerns.
Never recommending Vodacom to anyone.
Never recommending Vodacom to anyone.
WD
Wayde D's update06 Oct 2019, 17:46
Reviewer Update
Are you kidding me??? You actually debited my account? Still no answer this week again to talk to a consultant? Now you're saying I need to await a phone call? ***?? You have one ****ing job, assist your clients when they require assistance. Don't send a preset reply email if you're not even reading real concerns.
Never recommending Vodacom to anyone.
Never recommending Vodacom to anyone.
Vodacom's replyOfficial
14 Oct 2019, 11:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,
Vodacom's reply14 Oct 2019, 11:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,
WD
Wayde D's updateReviewer Update
03 Nov 2019, 14:49And again you guys debit my account after the cancelations department contacted me almost a month ago??? This time debiting almost R700 for what??? **** sake can't you guys do your jobs right?
The consultant canceled my contract telephonically with me and yet it's not over? What must I do now? Who the hell do I need to speak to to sort this **** out!? Make noise on Facebook? Instagram? Twitter?
The consultant canceled my contract telephonically with me and yet it's not over? What must I do now? Who the hell do I need to speak to to sort this **** out!? Make noise on Facebook? Instagram? Twitter?
WD
Wayde D's update03 Nov 2019, 14:49
Reviewer Update
And again you guys debit my account after the cancelations department contacted me almost a month ago??? This time debiting almost R700 for what??? **** sake can't you guys do your jobs right?
The consultant canceled my contract telephonically with me and yet it's not over? What must I do now? Who the hell do I need to speak to to sort this **** out!? Make noise on Facebook? Instagram? Twitter?
The consultant canceled my contract telephonically with me and yet it's not over? What must I do now? Who the hell do I need to speak to to sort this **** out!? Make noise on Facebook? Instagram? Twitter?