Vodacom Ignoring Contract Cancellation & Continuing to Bill Me

I have tried since July 2025 to cancel my Vodacom contract (***-1) and despite numerous calls, promises, and even a store visit, Vodacom has failed to action my request.

Timeline highlights: • 30 July 2025: Spoke to Nkosiunothando, confirmed cancellation, but no confirmation email/SMS ever sent. • 5–12 August 2025: Made multiple calls (spoke to Martin, Mbuso, Mndeni Zwane, Ezra, and others). Each time I was told conflicting stories, promised callbacks, or excuses like “system issues.” None of the promised cancellations were processed. • 12 August 2025: Finally told my contract could only be cancelled in September, despite my repeated attempts well before the 5th of August. This delay was caused by Vodacom’s inefficiency, not mine.

Despite following every step required, Vodacom continues to bill me and has ignored my formal written cancellation email sent to the Cancellations Team in August.