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jadevrhyn J

1 reviews | Active since Nov 2016

19 Nov 2018, 13:59

Vodacom Ignores You When They Owe You Money

So it seems that the only way to get Vodacom to acknowledge you is to post a complaint here.

Since Vodacom does not want to acknowledge that they in fact OWE ME money and not the other way around, they have stopped responding to my emails and refuse to settle the matter once and for all.

If anyone at the FIBRE department reads this please can I settle this matter ONCE AND FOR ALL!

I sent a cancellation email on the 30th July and it was responded to, so I know it was received. The service was to be cancelled as of the 31st August, after that another two debit orders went off, One is apparently because we pay in lieu of service but the other was not supposed to go off and is now owed to us.

PLEASE SORT THIS OUT.

0
Replies (2)
Vodacom
Vodacom's reply19 Nov 2018, 14:00
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply21 Nov 2018, 11:11
Official
Dear Jade, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved. 
 
Regards 
Consumer Website Team(SA)