1 reviews | Active since Sept 2023
VODACOM IGNORES VICTIMS OF THEIR *****ULENT TRANSACTIONS
On the 13/09/2023 I wrote a scathing review of Vodacom as it was the only way I could get their attention. My name and ID No. were used *****ulently by unknown persons in another city to acquire 2 new phones via Vodacom's delivery facility. I then had debt collectors harassing me for the unpaid account. I jumped through Vodacom's hoops and took time out to open a case with the SAPS; I submitted all documents to Vodacom as requested, but only after my Hello Peter review did I get their attention. I have since received written confirmation from Vodacom Legal that a ***** case has been registered and is being pursued, however I still continue to receive regular calls from Mbd Money Matters Debt Collectors wanting to discuss my Vodacom account. Clearly Vodacom have done nothing to remove my name from their Debtors List. Vodacom - please get your admin in order and get out of my life once and for all.
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
