PB
Pieter B

1 reviews | Active since Dec 2016

01 Dec 2017, 14:01

Vodacom ignores their customers

Trying to find out why vodacom is withholding the Nokia 2 , been trying to buy one but to no avail, phone the ********** 4 number to try and find out what the reason is for not selling the Nokia 2 but after waiting 13 minutes for them to speak to me (poor customer service) they tell me they don't know?

0
Replies (3)
Vodacom
Vodacom's reply02 Dec 2017, 06:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

PB
Pieter B's update07 Dec 2017, 15:02
Reviewer Update
Still no feedback from vodacom!! They just proved my point.
Vodacom
Vodacom's reply13 Dec 2017, 14:30
Official

Dear Pieter

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian