1 reviews | Active since Jun 2017
Vodacom Ignores their Clients!
<p>5 days later and i still can not buy data bundles, i have reached my call limit, Spent R200 out of bundle, made 14 phone calls, spoke to 2 Managers, logged 4 calls, received emails from 3 different helpdesks, and so on and so on, Everyone promises to call back, and everyone promisses to help, BUT no one does, no one cares. Vodacom does not care about clients, thats for sure. at which point should this go to the obudsman or CPA? i cant wait to finish with my contract so that i can move to a different SP. Vodacom, what a joke.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So, here we are, 24hours later, still no resolution, still not contacted by Vodacom. another almost R100 out of bundle data that I have to pay for, I wish that these things can be made visible to Vodacom Exco, so that they can see how their staff/company treat people. Vodacom doesn't care about me. that's clear.
So, here we are, 24hours later, still no resolution, still not contacted by Vodacom. another almost R100 out of bundle data that I have to pay for, I wish that these things can be made visible to Vodacom Exco, so that they can see how their staff/company treat people. Vodacom doesn't care about me. that's clear.