Vodacom ignores refunding excess charges

Following Vodacom constantly ignoring my attempt to stop a renew of my account since 23 October 2020 and refund the excess 2 debits, they finally agreed to refund it following a report on HelloPeter.

I received a credit notice to say that I would be credited on 1/3/2021 (for only 1 of the excess debits!). However the time has come and I have not been credited!

From Vodacom: 04 Feb 2021, 08:03 "Based on the feedback provided, our team assisted with your credit request for the December invoice. Please note that a refund into your bank account will be done, however this takes 7 – 14 working days to be completed. "