KC
Kamal C

1 reviews | Active since Sept 2018

17 Jul 2019, 17:08

Vodacom ignores pathetic signal to loyal clients

So I have been having such pathetic signal from 2018 till current with Vodacom. I always speak high about Vodacom because I have been a prepaid client for many many years. It used to be the most reliable network and should be the best network in South Africa but clearly NOT. I live in Shannon Drive Reservoir hills and suffer with calls and data every single minute. I heard how MTN customers who suffer in dead zones and stuff get assistance from the network provider by them receiving Signal Boosters and stuff so I lodged a complaint with Vodacom and the next day all they could say is "they are working on it and want to install network towers in the area but it can be months or years no one knows. I recently purchased a Vodacom Contract for 24 months and I can barely use the benefits because of such **** signal in reservoir Hills. 4 Vodacom subscribers in one property including myself are in torture of poor signal and Vodacom just doesn't care at all and willing to do nothing for their valued clients. So much for that... Years of loyalty gets you clearly no where

0
Replies (2)
Vodacom
Vodacom's reply18 Jul 2019, 07:39
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
KC
Kamal C's update20 Jul 2019, 07:50
Reviewer Update
So all you guys keep saying on every contact with me and other customers around the web having the same problem is that "Vodacom is aware of the problem and plan on installing network towers but no body can say if it will be a month, 1 year or 10 years" worst service from Vodacom in all the years of being a client