MS
Mark S
1 reviews | Active since May 2010
09 May 2023, 11:31
Vodacom ignores it's customers
Both my contracts went into upgrade status, I tried to upgrade both contracts but their online system keeps on mixing the numbers, I contacted them and after the usual runaround sent an email, they responded by reactivating the upgrade status and billing me anyway, after weeks of struggling with them the problem is still not sorted. they are the most *********** company I have ever worked with, they are now just ignoring my emails...
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
09 May 2023, 12:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2023, 12:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MS
Mark S's updateReviewer Update
13 May 2023, 16:41You reversed the contracts to force me to pay R1500 extra and my account are not fixed, fix my account as per original request, I will block your deduction at the end of the month and we can see each other in court, this is theft.
MS
Mark S's update13 May 2023, 16:41
Reviewer Update
You reversed the contracts to force me to pay R1500 extra and my account are not fixed, fix my account as per original request, I will block your deduction at the end of the month and we can see each other in court, this is theft.
MS
Mark S's updateReviewer Update
15 May 2023, 09:42Still not resolved, they reversed the upgrades and billed me for both the upgrades and the old contracts.
MS
Mark S's update15 May 2023, 09:42
Reviewer Update
Still not resolved, they reversed the upgrades and billed me for both the upgrades and the old contracts.
MS
Mark S's updateReviewer Update
22 May 2023, 11:46Still not resolved, guess we'll have to settle this in court
MS
Mark S's update22 May 2023, 11:46
Reviewer Update
Still not resolved, guess we'll have to settle this in court
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Mark S's updateReviewer Update
07 Jun 2023, 09:57Still not resolved
MS
Mark S's update07 Jun 2023, 09:57
Reviewer Update
Still not resolved