AS
Alwyn S
1 reviews | Active since Aug 2009
15 Oct 2022, 09:17
Vodacom ignores issues
We've had issues with Vodacom for quite a while now. The signal is so bad, my wife has to leave her work area to go stand by the front door otherwise she can't carry a conversation or the call drops. Similarly our internet connection is poor. This is on both our phones & her work phone & work laptop. Both our accounts & the work account is absolutely poor. Add to this our problems with their app & now we can't keep tabs on her or her work account. We've complained so many times, yet nothing gets done & they don't call back. Maybe they think if they ignore us, we'll go away. One of these days we'll do just that. We would have canceled long time ago if the other networks were any better, but now I can't anymore. Needless to say, for fibre we will definitely stay clear of Vodacom.
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Replies (3)
Vodacom's replyOfficial
15 Oct 2022, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2022, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AS
Alwyn S's updateReviewer Update
15 Oct 2022, 11:40I can almost guarantee you, they will not contact me. This has happened quite a few times in the past, which is why I know. They pretend on social media, but in reality, they don't care.
AS
Alwyn S's update15 Oct 2022, 11:40
Reviewer Update
I can almost guarantee you, they will not contact me. This has happened quite a few times in the past, which is why I know. They pretend on social media, but in reality, they don't care.
Vodacom's replyOfficial
18 Oct 2022, 14:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyze and provide a solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Oct 2022, 14:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyze and provide a solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,