HK
Hannes K

1 reviews | Active since May 2022

14 Jun 2022, 05:21

Vodacom ignores ***** disputes

I have been trying for more that a year now to get Vodacom to remove a ********** telephone number from my name. All mail and telephone calls to them comes to naught. Their fraught department ignores all my emails. Vodacom continues to debit my account. I reverted to get my bank to reverse the charges. All they do is debit my account for more and the charges I reversed as well as a R100.00 extra for every reversal.

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Replies (1)
Vodacom
Vodacom's reply14 Jun 2022, 07:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team