KG
Kamini G

1 reviews | Active since Nov 2013

18 Apr 2019, 17:53

VODACOM IGNORES CUSTOMERS PROBLEMS FOR MORE THAN 6 MONTHS!!!

VOICE MAIL IS LOCKED AND I HAVE COMPLAINED AND TRIED TO GET ASSISTANCE FROM CALL CENTER AGENTS NUMEROUS TIMES!!! CALL CENTER AGENTS SHOULD BE ALL FIRED OR SENT ON SOME SERIOUS CUSTOMER SERVICE AND TECHNICALLY KNOWLEDGEABLE COURSE TO HELP THEIR CUSTOMERS, INFACT EVEN VODACOM'S TECHNICIANS ARE ABSOLUTELY USELESS. STILL CANNOT ACCESS MY VOICE MAIL MORE THAN 6 MONTHS LATER!!! I CANNOT BE PHONING VODACOM DAY IN DAY OUT TO TRY TO GET THIS RESOLVED FOR MORE THAN 6 MONTHS!!! SO NOW BECAUSE YOU DON'T CARE TO HEAD MY REQUEST AND ASSIST ME VODACOM I CANNOT ACCESS OR MAKE USE OF MY VOICE MAIL SERVICE WHICH I AM PAYING FOR????? PATHETIC IS AN UNDERSTATEMENT FOR YOUR SERVICE VODACOM!!! NOT EVEN YOUR SO CALLED CUSTOMER SERVICE CENTER PHONING ME TO ASK HOW YOUR SERVICE IS HELPS BECAUSE THEY UP TO NOW I STILL HAVE NOT RECEIVED HELP FROM VODACOM REGARDING THIS MATTER EVEN AFTER COMPLAINING ABOUT THIS PROBLEM TO THEM!!! DON'T PHONE CUSTOMER'S TO ASK ABOUT YOUR SERVICE IF YOUR ATTENTION IS TO DO SWEET NOTHING ABOUT YOUR DISGUSTING SERVICE! FOR THE LAST TIME VODCOM GET MY VOICE MAIL SERVICE SORTED OUT!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2019, 18:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team