Vodacom ignores customers

Service has gotten seriously bad over the years I can't even ask a call centre agent for assistance anymore, I tried calling no matter what you try a chatbot is shoved into your face which is of absolutely no help. I tried to cancel a recurring data plan on prepaid number and no matter what I try it won't cancel the staff at the store don't want to hear their customers issues 😡 so who do I turn to must I change networks as Vodacom doesn't care about the customer anymore clearly.