MM
Mike M

1 reviews | Active since Jun 2017

27 Jan 2018, 13:33

Vodacom ignores customer complaints

I have posted previously re poor data signal and dropped calls in Amanzimtoti.

All I got was was a voice mail message to write an email complaint. Which I had done previously and received no response.

So I've sent the email and I'll wait patiently for a reply.

I've trying to contact Vodacom for two months re the poor signal

- me thinks this is going nowhere.....

Mike Matthews

0
Replies (2)
Vodacom
Vodacom's reply28 Jan 2018, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Jan 2018, 16:06
Official

Good Day

Kindly note that feedback has been requested from our Network Team. Once again, please accept our sincerest apologies for the inconvenience caused.

Regards

Dc