Vodacom ignores communications by email

Item: Vodacom
Rating: 1
Author: Christa S

A week ago I wrote a hello peter complaint about Vodacom that ignore emails. They send a message they will contact me and to date still no phone call.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

19 May 2025, 14:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply19 May 2025, 14:22

Official