1 reviews | Active since Mar 2017

20 Jan 2022, 16:08

Vodacom ignores cancelation ********

GOOD DAY RHIS IS NOW since last year. I was given Free month LTE as an interm while waiting for Fiber PRE Order. I canceled Fiber PRE Order before the Month ended because my Area still gonna take while before it becomes live. I have proof of cancelation email which rep**** that they acknowledge cancelation. Meanwhile they let LTE Interm not canceled. I send several emails, called several times still not resolved. MBD Legal calling every *** day I explain over and over. I send emails from Vodacom Shop N1 City, they emailed my proof of cancelation but it's not resolved. VODACOM I going to REPORT This matter with OMBUDSMAN and NEWS papers. Please investigate and Resolve As soon as possible? ***

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Replies (1)
Vodacom
Vodacom's reply21 Jan 2022, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team